At DeskCraft, your satisfaction is our top priority. We take pride in offering quality products that support productivity, comfort, and style in your workspace. If your order doesn’t meet your expectations, we're here to help. You may request a refund within 30 days of receiving your item, provided it meets our return conditions.

Eligibility for Refunds

To be eligible for a refund, the item must be:

◉ In unused and original condition

◉ Returned in its original packaging

◉ Accompanied by proof of purchase

Refunds are available for items that are:

◉ Damaged upon arrival

◉ Defective or malfunctioning

◉ Incorrect or not as described

Unfortunately, we cannot offer refunds on final sale items, personalized/customized products, or gift cards.

How to Request a Refund

To initiate a return, please contact our support team at contact@deskcraft.store with the following:

◉ Your order number

◉ A brief description of the issue

◉ Photos or videos clearly showing the problem (if applicable)

Once reviewed and approved, we will send return instructions. If the issue was caused by DeskCraft (e.g., incorrect or damaged item), we will cover return shipping costs. The customer is responsible for return shipping for all other cases, including changes of mind.

Refund Processing

We will notify you of the refund status once we receive and inspect the returned item. If approved, the refund will be issued to your original payment method within 5–7 business days. Please note that processing times may vary depending on your bank or payment provider.

For international returns, customers are responsible for any customs duties or import taxes associated with the return. We recommend using a trackable shipping service for returns to avoid delays or lost packages.

If you have any concerns, feel free to reach out. Our friendly support team is always ready to help.